Privacy Policy

1. Introduction

LM Global Overseas ("the Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share the personal information you provide when using our immigration consultation services.

2. Information We Collect

We collect personal information necessary to provide our services and comply with legal obligations. This information may include:

• Identity Data: Name, date of birth, gender, nationality, passport details, family status.
• Contact Data: Email address, phone number, physical address.
• Professional/Educational Data: Educational qualifications, employment history, work experience, resumes/CVs.
• Financial Data: Payment details for services (handled securely via third-party payment processors) and financial documents required for visa applications.
• Sensitive Personal Data: Where required for visa processing, this may include biometric data, medical information, and criminal background checks.

3. How We Use Your Information (Purpose of Processing)

We use the information we collect solely for the following purposes:

• To deliver the agreed-upon services, including assessing eligibility and preparing visa/immigration applications.
• To communicate with you regarding your application status, updates, and service-related matters.
• To verify your identity and the accuracy of the information provided.
• To comply with our legal and regulatory obligations, including anti-money laundering and know-your-client requirements.
• To improve our services and client support experience.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of the service agreement between you and LM Global Overseas.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., government reporting).
• Your Explicit Consent: Processing of sensitive data or sharing with non-essential third parties will be based on your explicit consent, which you may withdraw at any time.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only with the following parties, strictly for the purpose of providing the agreed-upon services:

• Immigration Authorities: Sharing data as required for the processing of your visa or immigration applications (e.g., High Commissions, Embassies, or relevant government bodies).
• Third-Party Service Providers: Vendors who perform services on our behalf (e.g., secure payment processors, IT support, cloud hosting). These parties are contractually obligated to protect your data.
• With Your Consent: Educational institutions, credential evaluators, or potential employers, only where we have obtained your specific and informed consent.
• Legal Requirements: If required by law, court order, or governmental regulation.

6. Data Security

We are committed to ensuring the security of your personal information. We employ appropriate technical and organizational measures, including encryption, access controls, and secure storage solutions, to protect your data from unauthorized access, accidental loss, disclosure, alteration, or destruction. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. Typically, client files are retained for a period of seven years after the completion or termination of the service to meet legal and professional audit obligations.

8. Your Data Protection Rights

You have the following rights concerning your personal information, subject to certain legal limitations:

• Right of Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To request correction of inaccurate or incomplete data.
• Right to Erasure ('Right to be Forgotten'): To request the deletion of your personal data, where legally permissible.
• Right to Withdraw Consent: To withdraw your consent at any time where processing is based on consent.
• Right to Restriction of Processing: To request us to limit how we use your personal data.

To exercise any of these rights, please contact us using the details below.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this policy indicates when the latest changes took effect. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: